1. Purpose and Scope of Application
1.1. This section furnishes essential insights into the usage terms of our website, www.DragonPrices.com, encompassing the terms and conditions governing the services and transactions involved in the procurement and distribution of products between DragonPrices and its buyers. It further establishes our Privacy Policy, while our Cookies policy can be accessed via the provided link.
1.2. Utilizing this website or undergoing registration as a user signifies the acknowledgment and adherence to the prevailing General Conditions.
1.3. The present General Conditions extend their jurisdiction over the services and procedures associated with the purchase and sale of products connecting DragonPrices and its network of buyers (henceforth referred to as “buyer”).
1.4. The buyer is deemed to have unreservedly accepted these General Conditions upon the processing of any order by DragonPrices.
1.5. The prevailing General Conditions supersede any sale-related general conditions originating from the buyer or any third parties.
1.6. The procurement and distribution process conducted between DragonPrices and the buyer shall be supplemented, on a case-by-case basis, by Specific Conditions that may be mutually agreed upon. It’s imperative to note that any other conditions not explicitly ratified in writing shall hold no validity.
2. Wholesale Packages
2.1. DragonPrices extends specialized terms to clients who activate designated wholesale packages, as outlined on our website.
2.2. Activating a Wholesale Pack implies embracing distinct terms of sale and after-sales service tailored for business interactions, divergent from conditions pertinent to end consumers. Particularly, the right of withdrawal does not apply to any products or services procured from DragonPrices.
2.3. The activation of an Ecommerce or Marketplaces Wholesale Pack signifies consent to recurring payments over a predetermined period, starting from the pack’s activation date. Renewal takes place automatically without prior notification.
2.4. The expiration/renewal date of the Wholesale Pack can be readily accessed via the control panel.
2.5. The buyer retains the option to terminate the pack at any point through their control panel. While the pack remains active until its expiry date, renewal ceases.
2.6. DragonPrices does not offer refunds for incomplete subscription periods.
2.7. DragonPrices retains the prerogative to modify conditions and prices pertaining to wholesale packs at its discretion.
2.8. DragonPrices possesses the authority to grant the buyer rights to images and videos solely for the purpose of facilitating the marketing of products acquired through DragonPrices.
2.9. Sharing images and videos with third parties is strictly prohibited, and the buyer is obligated to undertake necessary precautions against any fraudulent utilization. This stipulation holds even when a Wholesale Pack is not activated.
2.10. Employment of graphical content and materials supplied by DragonPrices is strictly forbidden, except when the buyer maintains an active Wholesale Pack, or in the event of non-renewal. Upon the Wholesale Pack’s non-renewal, the buyer is obliged to immediately discontinue usage and eliminate any copies in their possession.
2.11. DragonPrices assumes no responsibility for any discrepancies or disparities between descriptions, technical specifications, or visual representations in photographs, attributed to manufacturer alterations or product amendments. Under the aforementioned terms, the buyer relinquishes the right to raise grievances if the supplied product varies from its depiction on DragonPrices.
3. Orders
3.1. Upon the successful completion of the registration process within our system, the buyer is empowered to initiate their order using the following methods:
3.1.1. Electronic Commerce: By navigating the established purchasing process on the www.DragonPrices.com website.
3.1.2. Via the tools provided within the purchased pack or system.
3.2. The act of making a purchase by the buyer constitutes their complete acceptance of the prices, product descriptions, and prevailing General Conditions. To finalize the order, the buyer must receive explicit confirmation from DragonPrices. All orders are subject to item availability.
3.3. Our product offerings are presented based on available stock, as indicated on the website. Information regarding product availability is exclusively accessible to our wholesale clients following their login to DragonPrices. Any unforeseen errors or exceptional modifications fall outside our sphere of control and do not entail any liability on the part of DragonPrices. Should a product become unavailable after an order has been placed, we will notify you via email regarding any delays, partial deliveries, or cancellations.
3.4. The preparation time for each product is displayed alongside its availability. This preparation period is strictly applicable to business days. The majority of products entail a preparation time of 24/48 hours. While DragonPrices endeavors to dispatch orders within the stipulated timeframe, occasional delays beyond our control may occur, and these instances will not qualify for any form of refund. Any preparation time exceeding 24/48 hours is an estimate, and DragonPrices cannot ensure adherence to estimated dispatch times.
3.5. DragonPrices retains the right to alter product designs and/or packaging as part of ongoing enhancement efforts to enhance marketability. Rest assured, product quality will always remain unchanged or improved.
4. Pricing
4.1. Retail prices presented do not encompass VAT or any other applicable taxes. Shipping costs, along with the corresponding VAT, will be calculated and appended to the order total upon checkout.
4.2. The item prices exclude consultation, installation, training, or any form of technical support beyond the scope specified in the guarantee agreement detailed within these General Conditions.
4.3. The prices featured on DragonPrices’ e-commerce platform are subject to potential alterations without prior notification, including modifications to technical specifications.
4.4. If the buyer places an order for products with an erroneous price, DragonPrices will promptly communicate the accurate price and proceed with processing the order only upon receiving explicit confirmation of acceptance from the buyer.
4.5. Clients possessing an active DragonPrices wholesale pack are eligible for diverse additional discounts based on the requested products and quantities, in accordance with the details provided on the website.
5. Methods of Payment
5.1. The buyer is afforded the option to effect payments via credit or debit card, bank transfer, PayPal.
5.2. The availability of these payment methods is contingent upon the nature of the service or product being purchased, as well as the geographical location of the buyer or recipient.
5.3. Utilizing any of these payment methods signifies acceptance of the associated terms and conditions.
5.4. In a bid to enhance the user experience, DragonPrices retains the prerogative to institute a payment arrangement via PayPal if the client opts for this payment mode. The client maintains the ability to request payment cancellation or initiate it directly from their PayPal account.
6. Dispatch and Shipping
6.1. Goods will be dispatched to the address specified by the buyer during the purchase, facilitating direct shipment to them.
6.2. Dispatch durations will be clearly outlined on the website and may vary based on the chosen payment method.
6.3. DragonPrices offers an array of transportation options, with availability contingent upon the shipping destination and nature of the goods.
6.4. Shipping durations hinge upon the chosen transportation method and the destination.
6.5. Provided timeframes are approximations and are not binding. Any potential delays in delivery do not grant the buyer entitlement to assert claims for direct or indirect damages, refuse the order, or suspend any obligations, especially payment.
6.6. As needed, the buyer assumes responsibility for liaising with their own client to furnish the shipper with all requisite information to facilitate the delivery.
6.7. In situations beyond control, such as unforeseen events or acts of nature that equally impact DragonPrices and their providers or shippers, including strikes, labor disputes, scarcity of products, or other uncontrollable circumstances, DragonPrices cannot be held liable for complete or partial non-delivery or delays in fulfilling obligations to the buyer. DragonPrices reserves the right to cancel and annul any in-transit products without entitling the buyer to compensation.
7. Receipt
7.1. Upon receipt, it is incumbent upon the Addressee to ensure that the delivered goods align with the order, that the invoice details are accurate, and that the condition, documentation, and packaging remain intact. Should there be any discernible indicators hinting at potential damage to the goods, it is the responsibility of the Addressee to annotate such observations on the delivery receipt, whether in digital or paper form, indicating the presence of damaged merchandise. Failing to make this notation during acceptance will preclude any subsequent claims by the buyer.
7.2. In the event of circumstances as described in the preceding clause, the initiation of an issue report (hereafter referred to as a “ticket”) is necessary through the designated issue processing section on the www.DragonPrices.com website.
7.3. The buyer bears the responsibility of raising the ticket through the appropriate channel that corresponds to the nature of the issue or advice being provided. Tickets submitted through incorrect channels or lacking the requisite documentation will be automatically nullified.
7.4. Complaints will be acknowledged solely within a 5-calendar day window following receipt. Failure to lodge a complaint within this timeframe deems the received merchandise to be in impeccable condition and quantity.
7.5. DragonPrices retains the right to undertake measures such as resending, refunding, or requesting the buyer to retain the defective product within their DragonPrices Returns panel, based on logistical convenience.
8. CONDITIONS OF GUARANTEE
8.1. The warranty for products procured by DragonPrices buyers and subsequently disseminated to consumers and users will be directly managed between the buyer and the aforementioned end consumers and users.
8.2. The buyer is obligated to adhere to the stipulations outlined in Royal Legislative Decree 1/2007 of 16 November, which approves the revised Consumer Protection Act and complementary regulations.
8.3. Products featuring an authorized Technical Assistance network will remain governed by the terms and processes of the guarantees prescribed for them.
8.4. Generally, DragonPrices extends a 24-month product warranty to the buyer, encompassing solely manufacturing defects within the product.
8.5. Reconditioned products are granted a 12-month warranty. These products are categorized based on their condition, and complaints regarding the condition as described will not be entertained.
8.6. DragonPrices will not entertain any returns lacking prior authorization, denoted by the issuance of a RMA number (“Return Merchandise Authorization”) by the After Sales Service.
8.7. Upon verification of the product defect by the SAT (Technical Assistance Service), a refund will be credited to the buyer’s DragonPrices Wallet for future purchases.
8.8. Should the product presented as defective be devoid of any actual defect, DragonPrices will notify the buyer of the non-refundable status. This notification will be stored in the SAT for 7 days, awaiting confirmation from the buyer on whether to proceed with product return, contingent upon payment of corresponding postage, or to relinquish it altogether. Following this duration, the buyer’s claim entitlement will be forfeited.
8.9. The warranty shall be rendered automatically void under the ensuing circumstances:
8.9.1. In case of loss or falsification of any manufacturer control labels and/or distribution chain intermediary labels and/or DragonPrices labels.
8.9.2. When damage or fault originates from incorrect use, non-adherence to instructions within the accompanying manual, accidents, improper handling, impacts, breakages, or malfunctions resulting from causes unrelated to normal usage conditions.
8.9.3. In instances of repairs due to lack of maintenance, adjustment, inspection, or cleaning.
8.9.4. When operated in unsuitable environments (e.g., dusty surroundings, direct sunlight exposure, vibrations, extreme temperatures [below 5ºC and above 40ºC], extreme humidity levels [below 10% and above 95%], or with power outlets lacking grounding or protection against electrical surges).
8.9.5. In cases of inappropriate usage of installed software or use of unauthorized software.
8.9.6. If damage ensues from viruses or computer attacks.
8.9.7. When the existing product life cycle is shorter than the established warranty period.
9. LIMITS OF RESPONSIBILITY
9.1. DragonPrices does not provide any warranty and assumes no responsibility for the suitability of products for the purposes claimed by the buyer.
9.2. DragonPrices shall not be held liable in any manner or for any costs, charges, or damages incurred as a consequence of any breach by the buyer of their obligations as outlined in the current General Conditions, nor for the violation by the buyer of any legislation or regulations concerning consumer protection, health, and public order.
9.3. DragonPrices shall not be held accountable for any claims brought forth by the buyer or third parties pertaining to direct or indirect losses or damages arising from, or linked to, the subject matter of the present contract or the improper functioning of the product. This includes personal accidents, damage to goods beyond the scope of the contract, or loss of profits. Any commitments or obligations on the part of the buyer stemming from guarantees existing between them and their buyers that surpass those previously mentioned, and which DragonPrices have not explicitly accepted in writing, shall be borne solely by the buyer.
10. CONDITIONS OF SALE FOR PERFUMERY, COSMETICS AND OTHER PRODUCTS FROM LEADING BRANDS.
10.1. DragonPrices possesses the authorized rights to utilize and exploit images of perfumes, cosmetics, and other branded products on its website, with the intention of transferring said rights to users who are contracted under DragonPrices Ecommerce or Marketplaces Wholesale Packs. These contents are safeguarded by intellectual property laws, and the buyer is expected to adhere to these regulations at all times.
10.2. The transfer of these rights to the buyer is exclusively limited to the parameters established within the commercial relationship through the Dropshipping process. This allows our buyers to use the images solely and exclusively for commercial purposes. This usage is not confined by any geographical boundaries and is only applicable during the duration of the commercial relationship between DragonPrices and the buyer.
10.3. Any dissemination of images and granting of rights to third parties is strictly prohibited. The buyer is obligated to implement necessary measures to prevent any fraudulent usage.
10.4. The providers of branded perfumery and cosmetic products, who operate through our platform, have provided DragonPrices with a guarantee that all products are genuine. These products have been acquired lawfully through their rightful owners or authorized providers possessing the required permits and authorizations for distribution.
10.5. Product providers engaging with DragonPrices have explicitly assured that their products remain unmodified and untouched, with the freedom to circulate and be traded within the European Common Market. These products are protected under the principles of free trade within the European Union and exhaustion of brand rights, allowing them to be legally marketed by their buyers.
10.6. While DragonPrices buyers can market these items within the European Common Market, it’s important to comprehend and adhere to European legislation concerning brand ownership within various channels. Failure to respect these regulations renders the buyer solely responsible for any resulting damages inflicted upon brand owners.
10.7. DragonPrices is not an official purchaser of these brands; it operates solely as a reseller within the European Economic Area sales channel.
10.8. DragonPrices is keen on maintaining the integrity of brand images and pledges not to tarnish their reputation under any circumstances. It furnishes products and content to its buyers while underscoring their obligation to uphold proper brand marketing practices, and it discourages any manipulation of images or brand positioning. DragonPrices recommends the following principles:
10.8.1. Promote products while respecting the prestige associated with the brands.
10.8.2. Feature products by providing dedicated space for each brand to enhance and safeguard their unique identity and position.
10.8.3. Market products through selective distribution, adhering to specific qualitative conditions to align with offline channels, ensuring product consistency.
10.8.4. Honor any potential restrictions imposed and communicated by the brand, along with any specific clauses applicable to product sales.
10.8.5. Deliver these items to end clients with a service that upholds the brand’s image, necessitating adequate training for optimal client engagement.
10.9. DragonPrices providers—official and authorized brand buyers—expressly guarantee to DragonPrices that they possess specific permission to resell the products online through platforms and marketplaces, such as their website. However, the DragonPrices buyer must ensure beforehand that their chosen sales channel is suitable for the requisite selective distribution of the acquired products, thereby absolving DragonPrices of any claims that may arise due to this.
10.10. These platforms retain the right to temporarily or permanently suspend buyer accounts if the conditions of sale are not adhered to, as compliance rests with the buyer.
10.11. DragonPrices advises its buyers to familiarize themselves with any potential constraints within their selected sales channel. This ensures alignment with and adherence to selective distribution requirements, including any unilateral restrictions imposed by the channel on its buyers.
10.12. The published images of perfumery products may, on occasion, differ from the provided format by the manufacturers. Manufacturers maintain the right to alter packaging and product formats without prior notice.
11. CONDITIONS OF SALE FOR FURNITURE AND DECORATIVE PRODUCTS.
11.1. Images of furniture may exhibit minor variations in shade. The color and grain of natural wood furniture can differ due to the inherent characteristics of the wood utilized in its crafting. Moreover, the color settings on individual monitors may display a tone or hue slightly distinct from the original item. Such distinctions do not warrant a claim from the buyer.
12. PRIVACY POLICY
12.1. DragonPrices recognizes the paramount importance of safeguarding the privacy and rights of its buyers. It assures the appropriate and lawful use of their data, in full compliance with prevailing legislation.
12.2. By registering on the DragonPrices website, the buyer expressly consents to the processing of their personal data.
13. PROPERTY
13.1. This website is the sole property of DragonPrices, encompassing all rights to its content, images, text, design, and software. Every component of this website, including but not limited to its design and content, is safeguarded by Intellectual Property laws, Industrial Property regulations, and international treaties pertaining to Author’s Rights.
13.2. Unless granted explicit authorization by DragonPrices, any reproduction, transmission, or exploitation of this website’s content is strictly prohibited.
14. DIVISIBILITY
14.1. In the event that any provision within these current conditions is rendered invalid, unenforceable, or infeasible under applicable law, only the specific provision in question shall be deemed void. This outcome shall not impinge upon the validity or enforceability of any other provisions within these current conditions.
15. APPLICABLE LEGISLATION AND JURISDICTION
15.1. The prevailing General Conditions of Sale shall be construed and regulated in accordance with the existing laws of Spain.
15.2. In the event of a dispute, the parties involved in the contract shall be subject to the jurisdiction of the Courts and Tribunals of Arona (Spain), explicitly renouncing any alternative jurisdiction that may be applicable to them.
15.3. Nevertheless, the foregoing provision shall not preclude DragonPrices from exercising their right to address any legal matters within another competent jurisdiction.